ULTRA by Cruise Advisors - Terms & Conditions

The Ultra by Cruise Advisors reward program shall be governed by but not limited to the terms and conditions below.

1. These Terms and Conditions, including the lifetime spend requirement for status and the redemption ratio may be changed anytime and will be updated on our website according at www.cruiseadvisors.com/ultra

2. Ultra members will receive points at the corresponding amount based on the current status level, these points may be cashed in at a minimum of 1000 points at anytime towards the future value of a cruise.

3. Points will be deemed earned upon final payment of cruise booking but may only be redeemed after the travel on which it was earned is completed in full.

4. Any cancellations with be deducted from the account, including cancellations made where you are inside 90 days and do not receive a refund from the cruise line.

5. Silver and Gold status levels are awarded based on lifetime spend on cruise portion of your travel only. When moving up to the next status level, increased point earning will commence on your next booking

6. Platinum status level does not have a defined requirement for earning and is awarded by invitation only at the complete discretion of the CEO.

7. Any additional benefits not utilised (eg. Platinum members event etc) have no cash value and no other replacement options will be provided.

8. Each traveller accrues points and status on their own accounts, however lifetime spend will be based on the total cruise spend per couple and will result in both parties being elevated to the next status level.

9. Ultra points have no cash value beyond the redemption options listed and shall remain valid for a period of 10 years, after which they expire and no redemption will be possible.

10. If you have a complaint about how your ULTRA membership is handled at the earning or redemption phase, please send an email to ultra@cruiseadvisors.com.au